Returns policy

7 Days Goodwill return – If you are not satisfied with your purchase for any reason, we will happily return it to voucher within 2 days of purchase. Please note that all items must be returned in the same state/condition in which they were sold. This policy is offered at management discretion and can be withdrawn at any time.

30 Days Statutory Refund Policy – Did your item develop a fault which has occurred through no fault of your own? Provided it is returned with a receipt and we can verify the fault, we can offer a full refund to the original payment method, repair or replace the item, or exchange it for something else of equal value.

24 Month warranty on all items (except consumables) – Outside of the 30 day period, if your item develops a fault through no fault of your own, we will aim to repair/ replace the item. In the event that this isn’t possible, we will issue a refund to the original payment method at the original sales value, provided the item is returned within 6 months from the date of purchase. If your item is returned after 6 months from the date of purchase then we will refund as per the current sales value or original sales value (whichever is the lower).


  • All faults must be verified in order to honour the warranty.
  • Proof of purchase is required for all returns.
  • Faults due to removable batteries not covered beyond 30 days.
  • The 2 Days Goodwill return does not include new items such as SIM Cards.

Please note that items that have “(s)” in the name are restricted from our unwanted items returns policy, along with titles that are exclusively for online play

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Trade Me In Ltd. shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify Trade Me In Ltd. of the problem in writing at the address stated in the confirmation e-mail within 10 working days of delivery of the goods. 

Nothing in this returns policy affects your statutory rights.